/* Studio44 app template styles. Web Awesome does most of the work; this file adds the app shell,
   tables, History, permissions and roadmap styles. Project-specific styles go at the end. */

/* #region App utilities */
@media screen and (max-width: calc(768px - 1px)) {
  .app-desktop-only { display: none; }
}
@media screen and (min-width: 768px) {
  .app-mobile-only { display: none; }
}
/* #endregion */

/* #region Brand: set per project
   Web Awesome's default theme is used until this is filled in. To brand the app, set the brand
   scale from the client's main colour (05 darkest ... 95 lightest; 50 is the colour itself).
   NFSP CRM (public_html/css/style.css) is a worked example with a full palette, including the
   danger/success/warning/neutral scales and day/night readability fixes.

:root {
  --brand: #2f6fde;
  --wa-color-brand-05: ...;
  --wa-color-brand-10: ...;
  ...
  --wa-color-brand-50: var(--brand);
  ...
  --wa-color-brand-95: ...;
}
*/
:root {
  --brand: #546e7a; /* Studio44 Stormy Blue */
  --wa-color-brand-05: #0c0f11;
  --wa-color-brand-10: #161d20;
  --wa-color-brand-20: #253036;
  --wa-color-brand-30: #36464e;
  --wa-color-brand-40: #455a64;
  --wa-color-brand-50: var(--brand);
  --wa-color-brand-60: #768b95;
  --wa-color-brand-70: #98a8af;
  --wa-color-brand-80: #bbc5ca;
  --wa-color-brand-90: #d9dfe2;
  --wa-color-brand-95: #eef0f2;
  --wa-color-danger-50: #f4282d; /* Rescue Red: alerts and destructive actions only */
  --wa-font-family-body: ui-sans-serif, system-ui, sans-serif;
  --wa-font-family-heading: ui-sans-serif, system-ui, sans-serif;
  --wa-font-family-code: ui-monospace, monospace;
  --wa-font-weight-heading: 500;
}
/* #endregion */

html {
  overflow-y: scroll; /* Prevent layout jank when pages change height */
}

body {
  /* Recommended minimum for accessibility */
  min-width: 320px;
  /* Maintain mobile Safari font size on orientation change */
  -webkit-text-size-adjust: 100%;
}

/* See also: https://webawesome.com/docs/components/page#css-parts */
wa-page {
  /* Center the page */
  margin: 0 auto;
  /* See also: https://developer.mozilla.org/en-US/docs/Web/CSS/Reference/Values/env#safe-area-inset-top */
  padding: env(safe-area-inset-top) env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left);
  max-inline-size: 1920px;

  &::part(drawer__body) {
    padding-top: 0;
  }

  &::part(main-header),
  header[slot='navigation-header'] {
    position: sticky;
    top: 0;
    /* Fix content overlap */
    z-index: 1;
  }

  main {
    /* Override default padding */
    padding: var(--wa-space-m) var(--wa-space-xl) var(--wa-space-xl);
  }

  header[slot='main-header'] {
    /* Override default padding */
    padding: var(--wa-space-m) var(--wa-space-xl);
  }

  wa-button[data-toggle-nav] {
    /* Visually align button label with main content */
    margin-inline-start: calc(var(--wa-form-control-padding-inline) * -1);
  }

  &[view='desktop'] {
    &::part(menu) {
      height: auto;
      /* Scrollbar appears inset to avoid main content jank */
      width: 20rem;
      max-width: 20rem;
    }

    &::part(main-header),
    &::part(main-content) {
      border-left: var(--wa-border-width-s) var(--wa-border-style) var(--wa-color-surface-border);
    }

    main {
      /* Override default padding */
      padding: var(--wa-space-xl) var(--wa-space-4xl) var(--wa-space-4xl);
    }

    header[slot='main-header'] {
      /* Override default padding */
      padding: var(--wa-space-m) var(--wa-space-4xl);
    }
  }
}


/* #region Menu */
.app-brand {
  display: block;
  padding: var(--wa-space-m) var(--wa-space-s);
  text-align: center;
  text-decoration: none;
  color: inherit;
}
.app-logo {
  max-width: 70%;
  max-height: 4rem;
}
.app-logo-dark,
.wa-dark .app-logo-light {
  display: none;
}
.wa-dark .app-logo-dark {
  display: inline;
}
/* Only when there is no white version of the logo: put the dark one on a white tile */
.wa-dark .app-logo:not(.app-logo-light):not(.app-logo-dark) {
  background: #fff;
  padding: var(--wa-space-xs) var(--wa-space-s);
  border-radius: var(--wa-border-radius-m);
}
.app-wordmark {
  font-size: var(--wa-font-size-l);
  font-weight: var(--wa-font-weight-bold);
  letter-spacing: -0.01em;
}
wa-page [slot='navigation'] wa-button::part(base) {
  justify-content: start;
}
wa-page [slot='navigation'] wa-button.nav-current::part(base) {
  background-color: var(--wa-color-fill-quiet, var(--wa-color-neutral-fill-quiet));
}
.nav-group::part(header) {
  padding: 0 var(--wa-form-control-padding-inline);
  color: var(--wa-color-neutral-on-quiet);
  font-weight: var(--wa-font-weight-action);
  height: var(--wa-form-control-height);
  border-radius: var(--wa-form-control-border-radius);
}
.nav-group::part(header):hover {
  background-color: var(--wa-color-neutral-fill-quiet);
}
.nav-group {
  --spacing: 0;
}
.nav-group::part(content) {
  padding: 0;
}
.nav-group-icon {
  margin-inline-end: 0.75em;
}
.nav-version {
  display: block;
  padding: 0 var(--wa-form-control-padding-inline);
  color: var(--wa-color-text-quiet);
}
.app-toolbar {
  margin-inline-start: auto;
}
.env-badge {
  align-self: center;
}
wa-button#account-menu-trigger::part(base):hover {
  background-color: transparent;
}
wa-avatar#account-menu-avatar {
  --size: 2rem;
}
/* #endregion */

/* #region Signed-out pages (login, forgot / reset password) */
.login-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  min-height: 100vh;
}
.form-panel {
  display: flex;
  justify-content: center;
  align-items: center;
  padding: 3rem 2rem;
}
.form-inner {
  box-sizing: border-box;
  width: 100%;
  max-width: 400px;
  animation: fadeUp 0.5s ease both;
}
.auth-brand .app-brand {
  padding-top: 0;
}
.brand-panel {
  display: flex;
  align-items: flex-end;
  padding: 3rem;
  background:
    radial-gradient(ellipse at 20% 10%, color-mix(in oklab, var(--wa-color-brand-60) 60%, transparent) 0%, transparent 60%),
    linear-gradient(160deg, var(--wa-color-brand-40) 0%, var(--wa-color-brand-20) 100%);
  color: #fff;
}
.brand-panel-name {
  font-size: clamp(2rem, 4vw, 3.5rem);
  font-weight: var(--wa-font-weight-bold);
  line-height: 1.1;
  letter-spacing: -0.02em;
}
@media (max-width: 768px) {
  .login-layout { grid-template-columns: minmax(0, 1fr); }
  .brand-panel { display: none; }
  .form-panel { min-height: 100vh; padding: 2.5rem 1.5rem; }
}
@keyframes fadeUp {
  from { opacity: 0; transform: translateY(16px); }
  to   { opacity: 1; transform: translateY(0); }
}
/* #endregion */

/* #region 404 */
.container-404 {
  text-align: center;
  padding: var(--wa-space-3xl) 0;
}
.icon-404 {
  font-size: 4rem;
  color: var(--wa-color-text-quiet);
}
.container-404 h1 {
  font-size: 2rem;
  font-weight: 500;
}
/* #endregion */

/* #region Tables (vanilla-datatables overrides) */
.dataTable-sorter::before {  
  bottom: 9px;
}
.dataTable-selector{
  width: 65px;  
  margin-block-start: 0;
}

/* table styling*/
.table-child-row{
  padding-left: 20px;
  font-size: .85em;
}
.table-icon wa-icon{
  color: var(--wa-color-border-loud);
}

/* #endregion */

/* #region Home, History, permissions, roadmap */
.dashboard h3 {
  margin: 0;
  font-size: var(--wa-font-size-m);
}

.dashboard-tiles {
  --min-column-size: 14rem;
}

.dashboard-tile-link {
  color: inherit;
  text-decoration: none;
}

.dashboard-tile {
  height: 100%;
  transition: border-color 0.15s ease;
}

.dashboard-tile-link:hover .dashboard-tile {
  --border-color: var(--wa-color-brand-50);
}

.dashboard-tile-icon {
  font-size: 1.5rem;
  color: var(--wa-color-brand-50);
}

.dashboard-figure {
  font-size: var(--wa-font-size-2xl);
  font-weight: var(--wa-font-weight-semibold);
  line-height: 1.1;
  font-variant-numeric: tabular-nums;
}

.dashboard-columns {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(22rem, 1fr));
  gap: var(--wa-space-m);
  align-items: start;
}

.dashboard-panel-wide {
  grid-column: span 2;
}

@media screen and (max-width: 900px) {
  .dashboard-panel-wide {
    grid-column: auto;
  }
}

/* Database status: banner while migrations are waiting, and each migration's SQL */
.migrations-banner {
  display: block;
  margin-bottom: var(--wa-space-l);
}

.migration-sql {
  background: var(--wa-color-surface-lowered);
  padding: var(--wa-space-s);
  border-radius: var(--wa-border-radius-s);
  font-size: var(--wa-font-size-xs);
  overflow-x: auto;
  white-space: pre;
  margin: 0;
}

.dashboard-table {
  width: 100%;
  border-collapse: collapse;
  font-size: var(--wa-font-size-s);
}

.dashboard-table th {
  text-align: left;
  font-weight: var(--wa-font-weight-semibold);
  color: var(--wa-color-text-quiet);
  padding: 0 var(--wa-space-xs) var(--wa-space-xs) 0;
}

.dashboard-table td {
  padding: var(--wa-space-2xs) var(--wa-space-xs) var(--wa-space-2xs) 0;
  border-top: var(--wa-border-width-s) solid var(--wa-color-surface-border);
}

.dashboard-table .num {
  text-align: right;
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
}

.dashboard-table .bar-col {
  width: 30%;
  padding-left: var(--wa-space-s);
}

.dashboard-table .bar {
  display: block;
  height: 0.5rem;
  width: var(--w);
  min-width: 2px;
  border-radius: var(--wa-border-radius-pill);
  background: var(--wa-color-brand-50);
}

.dashboard-checks {
  list-style: none;
  margin: 0;
  padding: 0;
  font-size: var(--wa-font-size-s);
}

.dashboard-checks li {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: var(--wa-space-xs);
  align-items: center;
  padding: var(--wa-space-2xs) 0;
  border-top: var(--wa-border-width-s) solid var(--wa-color-surface-border);
}

.dashboard-checks li:first-child {
  border-top: 0;
}

.dashboard-checks .check-ok {
  color: var(--wa-color-success-50);
}

.dashboard-checks .check-warn {
  color: var(--wa-color-warning-30);
}
/* #endregion */

/* #region History */
.history-table {
  width: 100%;
  border-collapse: collapse;
  font-size: var(--wa-font-size-s);
}

.history-table th {
  text-align: left;
  color: var(--wa-color-text-quiet);
  font-weight: var(--wa-font-weight-semibold);
  padding: 0 var(--wa-space-m) var(--wa-space-xs) 0;
}

.history-table td {
  vertical-align: top;
  padding: var(--wa-space-xs) var(--wa-space-m) var(--wa-space-xs) 0;
  border-top: var(--wa-border-width-s) solid var(--wa-color-surface-border);
}

.history-when,
.history-who {
  width: 1%;
  white-space: nowrap;
}

.history-details {
  margin: var(--wa-space-3xs) 0 0;
  padding-left: var(--wa-space-m);
}

.history-field {
  color: var(--wa-color-text-quiet);
}

.history-details del {
  color: var(--wa-color-text-quiet);
}

.history-details ins {
  text-decoration: none;
}
/* #endregion */

/* #region Read-only record tabs (no permission to save) */
.record-tab[data-readonly] form wa-button[type="submit"],
.record-tab[data-readonly] .open-drawer-btn,
.record-tab[data-readonly] .delete-btn {
  display: none;
}

.readonly-note {
  margin-bottom: var(--wa-space-m);
}
/* #endregion */

/* #region Access & permissions */
.permission-matrix {
  width: 100%;
  border-collapse: collapse;
}

.permission-matrix th,
.permission-matrix td {
  text-align: left;
  vertical-align: top;
  padding: var(--wa-space-s) var(--wa-space-m) var(--wa-space-s) 0;
  border-top: var(--wa-border-width-s) solid var(--wa-color-surface-border);
}

.permission-matrix th {
  width: 14rem;
  font-weight: var(--wa-font-weight-semibold);
}

.permission-kind {
  display: block;
  font-weight: normal;
  color: var(--wa-color-text-quiet);
}
/* #endregion */

/* #region Planned modules & roadmap */
.module-summary {
  max-width: 60rem;
  font-size: var(--wa-font-size-l);
  margin: 0;
}

.placeholder-columns {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(22rem, 1fr));
  gap: var(--wa-space-m);
  align-items: start;
}

.placeholder-columns h3 {
  margin: 0;
  font-size: var(--wa-font-size-m);
}

.placeholder-list {
  margin: 0;
  padding-left: var(--wa-space-l);
}

.placeholder-list li + li {
  margin-top: var(--wa-space-2xs);
}

.placeholder-subhead {
  margin: var(--wa-space-l) 0 var(--wa-space-xs);
  font-size: var(--wa-font-size-s);
  color: var(--wa-color-text-quiet);
}

.check-no {
  color: var(--wa-color-text-quiet);
}

.roadmap-release {
  margin: 0;
  font-size: var(--wa-font-size-m);
}

.roadmap-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(18rem, 1fr));
  gap: var(--wa-space-m);
}

.roadmap-card-link {
  color: inherit;
  text-decoration: none;
}

.roadmap-card {
  height: 100%;
}

a.roadmap-card-link:hover .roadmap-card {
  --border-color: var(--wa-color-brand-50);
}

.roadmap-live {
  --background-color: var(--wa-color-surface-lowered);
}

.nav-planned-release {
  display: block;
  padding: var(--wa-space-xs) var(--wa-form-control-padding-inline) var(--wa-space-3xs);
  font-size: var(--wa-font-size-xs);
  color: var(--wa-color-text-quiet);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
/* #endregion */

.permission-section td {
  padding-top: var(--wa-space-xl);
}

.permission-section .wa-caption-s {
  display: block;
  color: var(--wa-color-text-quiet);
}

/* #region Member / non-member data */
.system-card {
  max-width: 36rem;
}
/* #endregion */

/* #region Project styles: add below */
/* #endregion */

/* #region Helpdesk */
.colour-dot {
  display: inline-block; width: 0.7em; height: 0.7em; border-radius: 50%;
  margin-inline-end: 0.4em; vertical-align: baseline;
}
.status-pill {
  display: inline-block; padding: 0.1em 0.6em; border-radius: 999px; font-size: var(--wa-font-size-s);
  font-weight: 500; white-space: nowrap;
  color: var(--pill, #6b7280); border: 1px solid color-mix(in srgb, var(--pill, #6b7280) 45%, transparent);
  background: color-mix(in srgb, var(--pill, #6b7280) 12%, transparent);
}
.priority-urgent { color: var(--wa-color-danger-60); font-weight: 600; }
.priority-high { color: var(--wa-color-warning-60); font-weight: 600; }
.priority-low { color: var(--wa-color-neutral-60); }
.plain-table { width: 100%; border-collapse: collapse; }
.plain-table th, .plain-table td { text-align: left; padding: var(--wa-space-xs) var(--wa-space-s); border-bottom: 1px solid var(--wa-color-surface-border); vertical-align: middle; }
.plain-table th { font-size: var(--wa-font-size-s); color: var(--wa-color-text-quiet); font-weight: 500; }
.plain-table form { display: inline; }
/* #endregion */

/* #region Tickets */
.table-scroll { overflow-x: auto; }
.ticket-views { display: flex; align-items: center; gap: var(--wa-space-2xs); border-bottom: 1px solid var(--wa-color-surface-border); margin-bottom: var(--wa-space-s); }
.ticket-views a { padding: var(--wa-space-xs) var(--wa-space-s); color: var(--wa-color-text-quiet); text-decoration: none; font-size: var(--wa-font-size-s); font-weight: 500; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.ticket-views a:hover { color: var(--wa-color-text-normal); }
.ticket-views a.is-current { color: var(--wa-color-brand-on-quiet); border-bottom-color: var(--wa-color-brand-fill-loud); }
.ticket-filter-row { display: flex; flex-wrap: wrap; gap: var(--wa-space-xs); align-items: center; }
.ticket-filter-row .ticket-search { flex: 1 1 10rem; min-width: 10rem; }
.ticket-views-end { margin-left: auto; display: flex; align-items: center; gap: var(--wa-space-s); }
.ticket-views-end wa-switch { font-size: var(--wa-font-size-s); white-space: nowrap; }
.ticket-filters .wa-caption-m { margin: var(--wa-space-xs) 0 0; }

.ticket-table { width: 100%; border-collapse: collapse; table-layout: fixed; }
.ticket-table th.col-requester { width: 11rem; }
.ticket-table th.col-status { width: 7.5rem; }
.ticket-table th.col-assigned { width: 7.5rem; }
.ticket-table th.col-updated { width: 8.5rem; }
.ticket-table th, .ticket-table td { text-align: left; padding: var(--wa-space-s); border-bottom: 1px solid var(--wa-color-surface-border); vertical-align: middle; font-size: var(--wa-font-size-s); }
.ticket-table th { font-weight: 500; color: var(--wa-color-text-quiet); white-space: nowrap; padding-block: var(--wa-space-xs); }
.ticket-table .align-end { text-align: right; }
.ticket-row { cursor: pointer; }
.ticket-row:hover { background: var(--wa-color-neutral-fill-quiet); }
.ticket-row.is-urgent td:first-child { box-shadow: inset 3px 0 0 var(--wa-color-danger-fill-loud); }
.ticket-row.is-high td:first-child { box-shadow: inset 3px 0 0 var(--wa-color-warning-fill-loud); }
.ticket-cell { min-width: 0; }
.ticket-line { display: flex; align-items: center; gap: var(--wa-space-2xs); min-width: 0; }
.ticket-line wa-badge { flex: none; font-size: var(--wa-font-size-2xs); }
.ticket-subject { font-weight: 600; font-size: var(--wa-font-size-m); color: var(--wa-color-text-normal); text-decoration: none; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.ticket-subject:hover { text-decoration: underline; }
.ticket-meta { display: flex; align-items: baseline; gap: var(--wa-space-xs); min-width: 0; margin-top: 2px; color: var(--wa-color-text-quiet); }
.ticket-ref { flex: none; font-family: var(--wa-font-family-code); font-size: var(--wa-font-size-xs); color: var(--wa-color-text-quiet); }
.ticket-dept { flex: none; white-space: nowrap; }
.ticket-snippet { min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ticket-snippet.is-note { color: var(--wa-color-warning-on-quiet); }
.ticket-requester { min-width: 0; }
.truncate { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.quiet { color: var(--wa-color-text-quiet); }
.sort-link { color: inherit; text-decoration: none; }
.sort-link.is-sorted { color: var(--wa-color-text-normal); font-weight: 600; }
.sort-sep { color: var(--wa-color-text-quiet); }
.nowrap { white-space: nowrap; }
@media (max-width: 900px) {
  .ticket-table .col-assigned { display: none; }
  .ticket-table th.col-requester { width: 8rem; }
  .ticket-table th.col-updated { width: 7.75rem; }
}
@media (max-width: 600px) {
  .ticket-table .col-requester, .ticket-table .ticket-requester { display: none; }
}

.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 20rem; gap: var(--wa-space-xl); align-items: start; }
@media (max-width: 1100px) { .ticket-layout { grid-template-columns: minmax(0, 1fr); } }
/* The conversation fills the window: messages scroll (newest first) and the reply box stays put underneath */
.conversation-pane { display: flex; flex-direction: column; gap: var(--wa-space-m); min-width: 0; }
.conversation-scroll { min-height: 0; }
.conversation-scroll > * { flex-shrink: 0; }
.ticket-side { position: sticky; top: 5rem; }
@media (min-width: 1101px) {
  .conversation-pane, .ticket-side { height: max(34rem, calc(100dvh - var(--pane-top, 16rem) - var(--wa-space-l))); }
  .conversation-pane { position: sticky; top: var(--wa-space-m); }
  .conversation-scroll { flex: 1 1 auto; overflow-y: auto; overscroll-behavior: contain; padding-right: var(--wa-space-xs); scrollbar-gutter: stable; }
  .conversation-pane .composer { flex: 0 0 auto; max-height: 60%; overflow-y: auto; }
  .ticket-side { position: sticky; top: var(--wa-space-m); overflow-y: auto; overscroll-behavior: contain; }
}
@media (max-width: 1100px) {
  .ticket-side { position: static; }
  .conversation-pane .composer { position: sticky; bottom: 0; z-index: 2; box-shadow: 0 -6px 16px rgb(0 0 0 / 0.08); }
}
.conversation-pane .composer { background: var(--wa-color-surface-default); padding: var(--wa-space-s) var(--wa-space-m); gap: var(--wa-space-xs); }
.conversation-pane .composer.is-note { background: color-mix(in srgb, #f59e0b 6%, var(--wa-color-surface-default)); }
.conversation-pane .composer-editor, .conversation-pane .composer-editor .ql-editor { min-height: 5.5rem; }
.conversation-pane .composer-editor .ql-editor { max-height: 30vh; overflow-y: auto; }
.conversation-pane .composer textarea.composer-fallback { min-height: 5.5rem; }
.composer-files { font-size: var(--wa-font-size-xs); max-width: 13rem; }
.conversation-pane details.secure-compose { border: 0; padding: 0; margin: 0; background: none; }
.conversation-pane details.secure-compose > summary { padding: 0; width: auto; display: inline-flex; gap: 0.35em; align-items: center; cursor: pointer; color: var(--wa-color-text-quiet); }
.conversation-pane details.secure-compose > summary::after { display: none; }
.conversation-pane details.secure-compose[open] > summary { margin-bottom: var(--wa-space-xs); }
.ticket-side wa-card::part(body) { padding: var(--wa-space-m); }
.side-label { font-size: var(--wa-font-size-xs); text-transform: uppercase; letter-spacing: 0.05em; color: var(--wa-color-text-quiet); }

.message { border: 1px solid var(--wa-color-surface-border); border-radius: var(--wa-border-radius-l); overflow: hidden; }
.message-head { display: flex; justify-content: space-between; gap: var(--wa-space-s); flex-wrap: wrap; padding: var(--wa-space-xs) var(--wa-space-m); font-size: var(--wa-font-size-s); }
.message-body { padding: var(--wa-space-m); overflow-wrap: anywhere; line-height: 1.55; }
.message-body p { margin: 0 0 0.5em; }
.message-body img { max-width: 100%; height: auto; border-radius: var(--wa-border-radius-s); border: 1px solid var(--wa-color-surface-border); }
.message-body blockquote { margin: 0.5em 0; padding-left: 0.8em; border-left: 3px solid var(--wa-color-surface-border); color: var(--wa-color-text-quiet); }
.message-body table { max-width: 100%; }
.message.is-customer .message-head { background: color-mix(in srgb, #3b82f6 12%, transparent); }
.message.is-operator .message-head { background: color-mix(in srgb, #22c55e 12%, transparent); }
.message.is-note { border-color: color-mix(in srgb, #f59e0b 50%, transparent); }
.message.is-note .message-head { background: color-mix(in srgb, #f59e0b 16%, transparent); }
.message.is-system { opacity: 0.75; }
.message.is-system .message-head { background: var(--wa-color-neutral-fill-quiet); }
.message-attachments { padding: 0 var(--wa-space-m) var(--wa-space-m); display: flex; flex-wrap: wrap; gap: var(--wa-space-xs); }
.message-attachments a { display: inline-flex; gap: 0.3em; align-items: center; font-size: var(--wa-font-size-s); padding: 0.2em 0.6em; border: 1px solid var(--wa-color-surface-border); border-radius: 999px; text-decoration: none; }
.message-collapsed .message-body { max-height: 14rem; overflow: hidden; mask-image: linear-gradient(to bottom, black 70%, transparent); }

.composer { border: 1px solid var(--wa-color-surface-border); border-radius: var(--wa-border-radius-l); padding: var(--wa-space-m); }
.composer.is-note { border-color: color-mix(in srgb, #f59e0b 60%, transparent); background: color-mix(in srgb, #f59e0b 5%, transparent); }
.composer-editor { min-height: 10rem; background: var(--wa-color-surface-default); }
.composer-editor .ql-editor { min-height: 10rem; font-size: var(--wa-font-size-m); }
.composer textarea.composer-fallback { width: 100%; min-height: 10rem; font: inherit; padding: var(--wa-space-s); border: 1px solid var(--wa-color-surface-border); border-radius: var(--wa-border-radius-m); background: var(--wa-color-surface-default); color: inherit; }
.presence-bar { display: flex; gap: var(--wa-space-xs); flex-wrap: wrap; align-items: center; }
.activity-list { list-style: none; padding: 0; margin: 0; }
.activity-list li { padding: var(--wa-space-xs) 0; border-bottom: 1px solid var(--wa-color-surface-border); font-size: var(--wa-font-size-s); }
.activity-list time { color: var(--wa-color-text-quiet); margin-right: 0.6em; white-space: nowrap; }
/* #endregion */

/* #region Reports and Home */
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(11rem, 1fr)); gap: var(--wa-space-m); }
.kpi { display: flex; flex-direction: column; gap: 2px; padding: var(--wa-space-m); border: 1px solid var(--wa-color-surface-border); border-radius: var(--wa-border-radius-l); background: var(--wa-color-surface-raised); color: inherit; text-decoration: none; }
a.kpi:hover { border-color: var(--wa-color-brand-50); }
.kpi-label { font-size: var(--wa-font-size-xs); text-transform: uppercase; letter-spacing: 0.05em; color: var(--wa-color-text-quiet); }
.kpi-value { font-size: var(--wa-font-size-2xl); font-weight: 600; line-height: 1.2; }
.kpi-sub { font-size: var(--wa-font-size-xs); color: var(--wa-color-text-quiet); }
.kpi.is-alert .kpi-value { color: var(--wa-color-danger-50); }
.trend-up { color: var(--wa-color-warning-60); font-weight: 600; }
.trend-down { color: var(--wa-color-success-50); font-weight: 600; }
.chart-wrap { width: 100%; }
.chart-plot { position: relative; margin-left: 2.25rem; margin-top: 0.6rem; }
.report-chart { display: block; width: 100%; height: 100%; overflow: visible; color: var(--wa-color-text-normal); }
.report-chart .grid { stroke: var(--wa-color-surface-border); stroke-width: 1; }
.chart-y, .chart-x { position: absolute; font-size: 0.6875rem; line-height: 1; color: var(--wa-color-text-quiet); font-variant-numeric: tabular-nums; white-space: nowrap; pointer-events: none; }
.chart-y { right: 100%; margin-right: 0.4rem; transform: translateY(-50%); }
.chart-x { top: calc(100% + 0.45rem); transform: translateX(-50%); }
.chart-legend { display: flex; flex-wrap: wrap; gap: var(--wa-space-m); font-size: var(--wa-font-size-s); margin-top: var(--wa-space-xs); }
.chart-legend i { display: inline-block; width: 0.8em; height: 0.8em; border-radius: 2px; margin-right: 0.35em; vertical-align: -0.05em; }
.hbars { display: flex; flex-direction: column; gap: 6px; }
.hbar-row { display: grid; grid-template-columns: minmax(6rem, 10rem) 1fr 3rem; gap: var(--wa-space-s); align-items: center; font-size: var(--wa-font-size-s); }
.hbar-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hbar-track { height: 0.8rem; background: var(--wa-color-neutral-fill-quiet); border-radius: 999px; overflow: hidden; }
.hbar-fill { display: block; height: 100%; background: var(--wa-color-brand-50); border-radius: 999px; }
.hbar-value { text-align: right; font-variant-numeric: tabular-nums; }
.report-filters wa-input[type="date"] { width: 10rem; }
/* #endregion */
.secure-compose summary { cursor: pointer; }
.secure-compose[hidden] { display: none; }

/* #region Home: new tickets first, then the queue and this week */
.dash-health { --wa-font-size-m: var(--wa-font-size-s); }
.dash-health a { white-space: nowrap; margin-inline-start: var(--wa-space-xs); }

.dash-hero {
  --hero: var(--wa-color-brand-50);
  display: flex; flex-direction: column; gap: var(--wa-space-m);
  padding: var(--wa-space-l);
  border: 1px solid color-mix(in srgb, var(--hero) 30%, var(--wa-color-surface-border));
  border-radius: var(--wa-border-radius-l);
  background:
    radial-gradient(120% 140% at 0% 0%, color-mix(in srgb, var(--hero) 14%, transparent), transparent 60%),
    var(--wa-color-surface-raised);
}
.dash-hero.is-clear { --hero: var(--wa-color-success-50); }
.dash-hero-top { display: grid; grid-template-columns: auto 1fr auto; gap: var(--wa-space-l); align-items: center; }
.dash-hero-count { display: flex; align-items: center; gap: var(--wa-space-m); color: inherit; text-decoration: none; }
.dash-hero-icon {
  display: grid; place-items: center; width: 3.5rem; height: 3.5rem; border-radius: 50%;
  font-size: 1.5rem; color: var(--hero);
  background: color-mix(in srgb, var(--hero) 16%, transparent);
  box-shadow: 0 0 0 6px color-mix(in srgb, var(--hero) 7%, transparent);
}
.dash-hero-number { font-size: 2.75rem; font-weight: 700; line-height: 1; font-variant-numeric: tabular-nums; color: var(--hero); }
.dash-hero-label { font-size: var(--wa-font-size-s); font-weight: 600; text-transform: uppercase; letter-spacing: 0.06em; color: var(--wa-color-text-quiet); }
.dash-hero-facts { display: flex; flex-wrap: wrap; gap: var(--wa-space-xs); }
.dash-hero-clear { color: var(--wa-color-text-quiet); }
.dash-chip {
  padding: 0.2em 0.7em; border-radius: 999px; font-size: var(--wa-font-size-s); white-space: nowrap;
  background: var(--wa-color-surface-default); border: 1px solid var(--wa-color-surface-border);
}
.dash-chip.is-alert { border-color: color-mix(in srgb, var(--wa-color-danger-50) 50%, transparent); color: var(--wa-color-danger-50); }
.dash-arrivals { margin: 0; width: 12rem; }
.dash-arrivals figcaption { display: flex; justify-content: space-between; color: var(--wa-color-text-quiet); margin-top: 2px; }
.mini-columns { display: block; width: 100%; height: 3.5rem; }
.mini-columns rect { fill: color-mix(in srgb, var(--hero, var(--wa-color-brand-50)) 40%, transparent); }
.mini-columns rect.is-today { fill: var(--hero, var(--wa-color-brand-50)); }
.mini-columns rect.is-zero { fill: var(--wa-color-surface-border); }

.new-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.new-list li, .waiting-list li { margin: 0; }
.new-row a {
  display: grid; grid-template-columns: 2rem minmax(0, 1fr) auto; gap: var(--wa-space-s); align-items: center;
  padding: var(--wa-space-s) var(--wa-space-m); border-radius: var(--wa-border-radius-m);
  background: var(--wa-color-surface-default); border: 1px solid var(--wa-color-surface-border);
  border-inline-start: 4px solid var(--edge, var(--wa-color-surface-border));
  color: inherit; text-decoration: none; transition: border-color 0.15s ease, transform 0.15s ease;
}
.new-row a:hover { border-color: color-mix(in srgb, var(--hero) 55%, transparent); border-inline-start-color: var(--edge, var(--hero)); transform: translateX(2px); }
.new-row.priority-edge-urgent { --edge: var(--wa-color-danger-50); }
.new-row.priority-edge-high { --edge: var(--wa-color-warning-50); }
.new-source {
  display: grid; place-items: center; width: 2rem; height: 2rem; border-radius: 50%;
  color: var(--hero); background: color-mix(in srgb, var(--hero) 12%, transparent);
}
.new-main { display: flex; flex-direction: column; min-width: 0; }
.new-subject { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.new-subject wa-badge { font-size: var(--wa-font-size-2xs); vertical-align: 0.1em; margin-inline-end: 0.3em; }
.new-meta { font-size: var(--wa-font-size-s); color: var(--wa-color-text-quiet); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.new-meta .colour-dot { margin-inline-end: 0.25em; }
.new-side { display: flex; flex-direction: column; align-items: flex-end; gap: 2px; font-size: var(--wa-font-size-s); }
.new-age { font-weight: 600; font-variant-numeric: tabular-nums; }
.new-assignee { color: var(--wa-color-text-quiet); }
.new-assignee.is-none { color: var(--wa-color-danger-50); }
.dash-hero-more { align-self: flex-start; font-weight: 600; }

.dash-groups { display: grid; grid-template-columns: repeat(auto-fit, minmax(22rem, 1fr)); gap: var(--wa-space-l); align-items: stretch; }
.dash-group {
  display: flex; flex-direction: column; gap: var(--wa-space-m);
  padding: var(--wa-space-l); border: 1px solid var(--wa-color-surface-border);
  border-radius: var(--wa-border-radius-l); background: var(--wa-color-surface-raised);
}
.status-bar { display: flex; gap: 3px; height: 0.75rem; border-radius: 999px; overflow: hidden; }
.status-bar span { min-width: 6px; }
.status-legend { display: flex; flex-wrap: wrap; gap: var(--wa-space-2xs) var(--wa-space-m); font-size: var(--wa-font-size-s); margin-top: calc(-1 * var(--wa-space-xs)); }
.status-legend a { color: inherit; text-decoration: none; }
.status-legend a:hover { text-decoration: underline; }
.dash-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: var(--wa-space-s); }
.dash-stat {
  display: flex; flex-direction: column; gap: 2px;
  padding: var(--wa-space-s) var(--wa-space-m); border-radius: var(--wa-border-radius-m);
  background: var(--wa-color-surface-default); border: 1px solid var(--wa-color-surface-border);
  color: inherit; text-decoration: none;
}
a.dash-stat:hover { border-color: var(--wa-color-brand-50); }
.dash-stat-top { display: flex; align-items: center; justify-content: space-between; gap: var(--wa-space-xs); }
.dash-stat wa-icon { font-size: 1rem; color: var(--wa-color-text-quiet); }
.dash-stat-value { font-size: var(--wa-font-size-xl); font-weight: 600; line-height: 1.1; font-variant-numeric: tabular-nums; }
.dash-stat-label { font-size: var(--wa-font-size-xs); color: var(--wa-color-text-quiet); line-height: 1.25; }
.dash-stat.is-alert wa-icon, .dash-stat.is-alert .dash-stat-value { color: var(--wa-color-danger-50); }
.dash-stat.is-good wa-icon, .dash-stat.is-good .dash-stat-value { color: var(--wa-color-success-50); }
.dash-trends { display: grid; grid-template-columns: repeat(2, 1fr); gap: var(--wa-space-s) var(--wa-space-l); }
.dash-trends > div { display: grid; grid-template-columns: auto 1fr; align-items: baseline; column-gap: var(--wa-space-s); }
.dash-trend-label { grid-column: 1 / -1; font-size: var(--wa-font-size-xs); color: var(--wa-color-text-quiet); }
.dash-trend-value { font-size: var(--wa-font-size-xl); font-weight: 600; font-variant-numeric: tabular-nums; }
.dash-trend { font-size: var(--wa-font-size-xs); color: var(--wa-color-text-quiet); white-space: nowrap; }
.dash-trend.is-up { color: var(--wa-color-brand-50); }

.waiting-list { list-style: none; margin: 0; padding: 0; }
.waiting-list li {
  display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) minmax(4rem, 8rem) 4.5rem; gap: var(--wa-space-m);
  align-items: center; padding: var(--wa-space-xs) 0; border-top: 1px solid var(--wa-color-surface-border);
}
.waiting-list li:first-child { border-top: 0; }
.waiting-subject { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: inherit; text-decoration: none; }
.waiting-subject:hover { text-decoration: underline; }
.dash-group > .wa-flank\:end a, .dash-hero-more { text-decoration: none; }
.dash-owners { display: flex; flex-direction: column; gap: var(--wa-space-2xs); }
.dash-owners h4 { margin: 0; font-size: var(--wa-font-size-xs); font-weight: 500; color: var(--wa-color-text-quiet); text-transform: uppercase; letter-spacing: 0.05em; }
.dash-owners .hbar-row { grid-template-columns: minmax(5rem, 8rem) 1fr 2rem; }
.dash-owners .hbar-row a { color: inherit; text-decoration: none; }
.dash-owners .hbar-row.is-none .hbar-fill { background: var(--wa-color-danger-50); }
.waiting-who { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.waiting-bar { height: 0.5rem; border-radius: 999px; background: var(--wa-color-neutral-fill-quiet); overflow: hidden; }
.waiting-bar span { display: block; height: 100%; border-radius: 999px; background: var(--wa-color-neutral-50); }
.waiting-bar .priority-fill-high { background: var(--wa-color-warning-50); }
.waiting-bar .priority-fill-urgent { background: var(--wa-color-danger-50); }
.waiting-time { text-align: right; font-weight: 600; font-variant-numeric: tabular-nums; white-space: nowrap; }

.status-checks { display: grid; grid-template-columns: repeat(auto-fill, minmax(15rem, 1fr)); gap: var(--wa-space-m); }
.status-check {
  display: flex; gap: var(--wa-space-s); align-items: flex-start; padding: var(--wa-space-m);
  border: 1px solid var(--wa-color-surface-border); border-inline-start: 4px solid var(--state);
  border-radius: var(--wa-border-radius-l); background: var(--wa-color-surface-raised); color: inherit; text-decoration: none;
}
.status-check:hover { border-color: var(--state); }
.status-check wa-icon { font-size: 1.25rem; color: var(--state); margin-top: 2px; }
.status-check.is-ok { --state: var(--wa-color-success-50); }
.status-check.is-warn { --state: var(--wa-color-warning-50); }
.status-check.is-off { --state: var(--wa-color-neutral-50); }

@media screen and (max-width: 900px) {
  .dash-hero-top { grid-template-columns: auto 1fr; }
  .dash-arrivals { grid-column: 1 / -1; width: 100%; }
  .dash-stats { grid-template-columns: repeat(2, 1fr); }
  .waiting-list li { grid-template-columns: minmax(0, 1fr) 4.5rem; }
  .waiting-who, .waiting-bar { display: none; }
}
@media screen and (max-width: 600px) {
  .dash-hero { padding: var(--wa-space-m); }
  .new-snippet { display: none; }
}
/* #endregion */